GO ON Shopping believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
We have a customer friendly cancellation policy. You will have to just write at firstname.lastname@example.org
please note following rules under this policy :
Send us an email preferably within 48 hours of receiving the product. Our team will reply with the instructions and return shipping address to which you need to send back the product.
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the processing team and they have initiated the process of shipping them.
However, replacement can be made if the customer establishes that the product delivered has some manufacturing defect or the product received is not as shown on the site , you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision, decision will vary based on type of product and terms of it’s sale by Merchant.
Which products are exception to replacement?
The policy does not extend to :
(a) Products with tampered or missing serial numbers.
(b) Items that are returned without original packaging, freebies or accessories.
(c) Products like sarees/ lehengas/ suits, which are received in damage condition, are not covered under the manufacturer’s warranty.
In case order is cancelled from GO ON Shopping’s end, due to unavailability of stock, FULL refund will be provided to the customer.
The team will look into the matter and provide technical support to resolve the issue.
Stitched Products are customized to your measurements, cannot be resold / reused and hence will not be eligible for returns / refunds.